Your questions, answered.

As soon as your order leaves our hands, we’ll send a shipping confirmation email with a tracking link so you can follow its journey to your door.

We offer complimentary standard shipping on all orders over $150. For orders below this amount, a flat rate of $10 for standard shipping applies.

We are so sorry to hear this. We take the utmost care in ensuring your products arrive safely, and we understand how disappointing this can be. Please contact our customer care team at [your email address] within 48 hours of receiving your order, ideally with a photo of the damage. We will be sure to arrange a replacement for you straight away. You are in good hands.

We process our orders promptly to get them to you as quickly as possible. If you need to amend or cancel an order, please contact us immediately. While we cannot guarantee changes after an order is confirmed, we will always do our best to accommodate your request.

We are delighted by the global interest in our skincare and are pleased to offer shipping to a growing number of international destinations.

To see if we can ship to your location and to receive a shipping quote, please proceed to the checkout page and enter your address. The available options and costs will be calculated for you before you confirm your payment.

Please be aware that international orders may be subject to local customs duties and taxes upon arrival in your country. As these are determined by your local customs authority and are outside of our control, these charges are the responsibility of the recipient. While we dispatch all orders promptly, international delivery times can vary, but typically range from 7 to 21 business days.

We look forward to sharing our skincare with you, wherever you may be.

We believe that skincare is deeply personal. On each product page, you will find detailed information on the key ingredients, the skin types it is best suited for, and the benefits you can expect. For a truly tailored recommendation, we wholeheartedly encourage you to visit one of our trusted clinic partners who can provide an expert consultation based on your unique skin needs.

Our formulas are developed with care and integrity, and many of our clients have sensitive or reactive skin. We avoid common irritants and focus on high-quality, effective ingredients. However, as every person's skin is unique, we always recommend performing a patch test on a small area of skin 24 hours before first use.

Our products are made with fresh, effective ingredients. To ensure you are using them at their best, we recommend using them within 12 months of opening.

We are unconditionally committed to cruelty-free practices. All of our formulas are vegan, free of SLS-ALS, free of mineral oil, fragrance free.

Many clients notice a significant improvement in skin clarity, texture, and hydration within the first 2–4 weeks. More significant results in concerns like pigmentation, fine lines, and barrier repair are typically visible after consistent use over 6–12 weeks.

All ENRICH products are proudly made in small, hand-crafted batches in Sydney, Australia.

ENRICH products are pregnancy and breastfeeding safe. However, we always recommend consulting your doctor prior to introducing any new products.

Yes — ENRICH Skincare is formulated to be safe, effective, and inclusive for all skin tones, ethnicities, and skin types.. As with any active formula, we recommend introducing products gradually and adjusting use based on your skin’s individual response.

We understand that every skin journey, and every budget, is different. Our Routine Builder is designed to help you curate a simple, effective routine tailored to your skin concerns. If you're unsure where to start, focus on one or two essentials targeting your most immediate concern, such as the Enrich Vitamin C Day Cream and Vitamin C Night Cream.

As it’s a dual product for resurfacing and anti-ageing, as well as acne reversion, usage depends. Start with 2–3 times per week, gradually increasing to nightly use as tolerated. Your clinic practitioner can advise on a tailored frequency based on your skin conditions or resurfacing goals.

Absolutely. Our formula is suitable for all skin types. However, this product contains glycolic acid, which may cause sensitivity to active eczema, rosacea, dermatitis, or compromised skin barriers.

Yes — Centroid Glycolic Spray is highly effective for managing congestion, acne, breakouts, keratosis pilaris, and post-inflammatory pigmentation. It helps to gently exfoliate and balance the skin’s microbiome.

Yes — it’s excellent for managing congestion, texture irregularities, and superficial scarring. It assists in resurfacing and clarifying the skin while delivering hydration.

We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal and Shopify Payments for a secure and seamless checkout experience.

Not at this stage, unless paid through PayPal's 'Buy Now, Pay Later' Pay 4 in 1 checkout option.

Of course. A personal touch makes a gift truly special. You will find an option at checkout to add a complimentary gift note. Simply write your message, and we will ensure it is beautifully presented with your order.

If your clinic values evidence-based, results-led skincare, we’d love to connect. Email our partnerships team at hq@enrichskincare.com.au to begin the conversation.

Our clinic partners are at the heart of ENRICH Skincare. We provide comprehensive product education, clinic awareness, considered in-clinic materials, and personal support from our partnership team — because true results are achieved together.

Absolutely. Expert knowledge is essential to delivering exceptional care. We provide all new partners with comprehensive product training, covering the science behind our formulas and their clinical application. Ongoing education ensures your team stays informed, confident, and equipped to achieve the best results.