Privacy policy

Last updated: 17 July 2025

ENRICH operates this store and website—including all related information, content, features, tools, products, and services—to provide you with a curated shopping experience (the "Services"). ENRICH is powered by Shopify.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when handling personal information about individuals in Australia.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase via the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this document controls with respect to personal-information matters.

Please read this Privacy Policy carefully. By accessing or using the Services you acknowledge that you have read and understood the collection, use, and disclosure of your information as set out below.Personal Information We Collect or Process

  • Contact details (name, billing & shipping address, phone, email)
  • Financial information (card numbers, payment confirmation)
  • Account credentials (username, password, settings)
  • Transaction information (items viewed, carted, purchased, returned)
  • Communications with us (e.g., customer-support emails)
  • Device information (device/browser details, IP address)
  • Usage information (how and when you navigate the Services)

Personal Information Sources

  • Directly from you (account creation, checkout, support)
  • Automatically via cookies and similar tech
  • From service providers (payment gateways, analytics)
  • From partners or other third parties

How We Use Your Personal Information

  • Provide, tailor, and improve the Services
  • Marketing and advertising (opt-out anytime)
  • Security and fraud prevention
  • Communicating with you (support and order updates)
  • Legal compliance

How We Disclose Personal Information

We may disclose your information to Shopify, service providers, marketing partners (subject to opt-out), within our corporate group, or when legally required (e.g., law enforcement) or during a business transaction.Relationship with Shopify

Our store is hosted by Shopify, which processes personal information on our behalf. Refer to the Shopify Consumer Privacy Policy for details and to exercise Shopify-specific rights.Third-Party Websites and Links

The Services may contain links to external sites we do not control. Review their privacy policies; we are not responsible for their practices.Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.Security and Retention of Your Information

We use reasonable safeguards, but no system is 100% secure. We retain personal information only as long as necessary or as required by law.Your Rights and Choices

You may have rights to access, delete, correct, or port your personal information, and to opt out of marketing emails via the unsubscribe link. We will not discriminate against you for exercising these rights.Complaints

To raise concerns, contact us using the details below. We will respond within 30 days.Australian Privacy Complaints:

Office of the Australian Information Commissioner (OAIC)

International Transfers

We may transfer personal information outside your country. For EU/UK transfers we rely on Standard Contractual Clauses or equivalent safeguards.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post changes here and update the “Last updated” date.

Email: hq@enrichskincare.com.au

Postal: PO Box 1089, Collingwood VIC 3066, Australia