Refund policy

We want you to love your ENRICH routine. If something isn't right, here's how returns and refunds work.

Change-of-mind returns

We accept change-of-mind returns for 14 days after you receive your order. To be eligible, products must be unused, undamaged and in their original condition, and you'll need your order number or other proof of purchase. Change-of-mind refunds are subject to inspection of the returned products. For hygiene and safety reasons we can't accept used skincare products for change-of-mind returns.

To start a return, email us at hq@enrichskincare.com.au with your order number. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return can't be accepted. Return shipping for change-of-mind returns is at your cost.

Sale items, bundles and gift cards are excluded from change-of-mind returns.

Damaged, faulty or incorrect orders

Please inspect your order when it arrives. If a product is damaged, faulty, or not what you ordered, email hq@enrichskincare.com.au straight away with your order number and a photo, and we'll make it right with a replacement or refund at no cost to you.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Exchanges

The fastest way to swap a product is to return the one you have (following the steps above) and place a new order once the return is accepted.

Refunds

Once we've received and inspected your return, we'll let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Banks and card issuers can take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at hq@enrichskincare.com.au.